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Shipping Policy

1. Orders

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By placing an order with Connetix Brand, you agree that all information provided is accurate and complete. Once an order is submitted, you will receive an order confirmation via email. This confirmation does not guarantee acceptance of the order; we reserve the right to cancel or limit any order at our discretion.

 

 

2. Pricing

 

 

All prices listed on our website are in U.S. Dollars (USD) unless otherwise stated. Prices are subject to change without prior notice. Taxes and shipping costs may be added at checkout depending on your location.

 

 

3. Payment Methods

 

 

We accept secure online payments through approved payment providers. Accepted payment methods may include:

 

  • Credit Cards (Visa, Mastercard, American Express)

  • Debit Cards

  • Online payment platforms

 

 

All payments are processed securely through encrypted payment systems.

 

 

4. Order Processing

 

 

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may be longer during holidays, sales, or high order volume periods.

 

Once your order has shipped, you will receive a shipping confirmation email with tracking information (if available).

 

 

5. Shipping Policy

 

 

Shipping times vary depending on the destination and shipping method selected.

 

Estimated shipping times:

 

  • United States: 3–7 business days

  • International Orders: 7–21 business days

 

 

Please note:

 

  • Delivery times are estimates and not guaranteed.

  • Connetix Brand is not responsible for delays caused by carriers, customs, or unforeseen circumstances.

 

 

Customers are responsible for any applicable customs duties, import taxes, or fees for international orders.

 

 

6. Order Changes and Cancellations

 

 

If you need to modify or cancel your order, please contact us as soon as possible.

 

Orders may only be modified or canceled before they are processed or shipped. Once shipped, orders cannot be canceled.

 

 

7. Returns and Exchanges

 

 

We want you to be satisfied with your purchase.

 

Customers may request a return or exchange within 14 days of delivery if the item:

 

  • Is unused

  • Is in original packaging

  • Is in resellable condition

 

 

Certain items may not be eligible for return, including:

 

  • Final sale items

  • Personalized or customized products

 

 

Customers are responsible for return shipping costs unless the item was defective or incorrect.

 

 

8. Damaged or Incorrect Items

 

 

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.

 

Please include:

 

  • Your order number

  • Photos of the item

  • A description of the issue

 

 

We will review the request and provide a replacement or refund if approved.

 

 

9. Refunds

 

 

Once a returned item is received and inspected, refunds will be issued to the original payment method.

 

Please allow 5–10 business days for the refund to appear on your account depending on your payment provider.

 

Shipping costs are non-refundable unless the return is due to an error made by Connetix Brand.

 

 

10. Fraud Prevention

 

 

To protect our customers, Connetix Brand reserves the right to cancel orders that appear fraudulent or suspicious. Additional verification may be required before processing certain orders.

 

 

11. Limitation of Liability

 

 

Connetix Brand is not responsible for indirect, incidental, or consequential damages related to the purchase or use of our products.

 

 

12. Policy Updates

 

 

We may update this Shopping Policy from time to time. Any changes will be reflected by updating the “Last Updated” date at the top of this policy.

 

 

13. Contact Information

 

 

If you have questions about your order or this policy, please contact us:

 

Connetix Brands

Email: info@connetixbrands.com

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